Your Privacy Matters
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Our Commitment to Privacy
At LegalConnect, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and mobile application.
When you register as a client or professional, we collect only the information necessary to provide our services, such as your name, contact details, and for professionals, Bar Council registration credentials. This information is used to verify identities, enable consultations, and process payments. We never sell or misuse your data.
Information We Collect
- Personal information (name, email, phone number, address)
- Professional information for lawyers (bar council registration, credentials)
- Payment information (processed securely through third-party providers)
- Usage data and analytics to improve our services
- Communication records between clients and lawyers
- Device information and IP addresses for security purposes
How We Use Your Information
- Facilitate legal consultations between clients and lawyers
- Process payments and maintain transaction records
- Verify lawyer credentials and maintain platform security
- Send important notifications about your consultations
- Improve our services through analytics and user feedback
- Comply with legal obligations and regulatory requirements
Information Sharing
- We share necessary information between clients and lawyers for consultations
- Payment processors receive required information for transaction processing
- We may share aggregated, non-personal data for business purposes
- Legal authorities may receive information when required by law
- We do not sell personal information to third parties
- Service providers may access data to help us operate the platform
Data Security
- End-to-end encryption for all communications and consultations
- Secure data storage with industry-standard encryption
- Regular security audits and vulnerability assessments
- Access controls and authentication measures for all accounts
- Secure payment processing through PCI-compliant providers
- Regular backups and disaster recovery procedures
Your Rights
- Access your personal data and request copies
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Restrict processing of your personal information
- Data portability - receive your data in a structured format
- Object to processing for marketing purposes
Data Retention
- Account information retained while your account is active
- Consultation records kept for 7 years for legal compliance
- Payment records maintained as required by financial regulations
- Communication logs stored for quality assurance purposes
- Marketing data deleted upon unsubscribe request
- Inactive accounts may be deleted after 2 years of inactivity
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyze site traffic, and provide personalized content.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.
International Data Transfers
Your personal data may be transferred to and processed in countries other than Pakistan. We ensure that such transfers are protected by appropriate safeguards and comply with applicable data protection laws.
We work only with service providers who provide adequate protection for your personal data and have appropriate data processing agreements in place.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Data Security and Confidentiality
All communications, whether video, audio, chat, or documents, are encrypted to ensure confidentiality. Only the client and the professional have access to consultation content. Administrative staff may access certain data strictly for compliance and support purposes, but never for marketing or disclosure.
You have the right to access, update, or request deletion of your personal information at any time. In compliance with Pakistan's proposed Personal Data Protection Bill and international standards, we store all personal data securely and take reasonable steps to prevent unauthorized access.
Changes to This Policy
By using our platform, you consent to this Privacy Policy. We may update it occasionally to reflect changes in law or technology, and any updates will be posted here with a clear revision date.
We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Questions About Privacy?
If you have any questions about this privacy policy or our data practices, please don't hesitate to contact us.
Email Us
privacy@legalconnect.pk
Call Us
+92 300 1234567
Write to Us
LegalConnect Privacy Team
Lahore, Pakistan
Response Time
Within 48 hours